All Guard Group Retail Security Officers are trained to the highest standard in customer service and shop floor etiquette. Training is provided in relevant arrest procedures, Health and Safety, Fire Safety and Conflict Management.
Guard Group offers a complete retail protection package comprising:
- Uniformed Officers
Specifically trained in retail security and highly visible, our uniformed officers provide full security cover wherever needed by identifying and observing known or potential shoplifters and vandals and also by conducting staff searches and warehouse delivery checks. All Guard Group personnel are fully conversant with the legally correct procedures for making arrests.
- Store Detectives
Working in ‘plain clothes’, our store detectives work invisibly alongside our or your own uniformed security teams, assisting in the crime detection and deterrence process. Like our uniformed officers they are also trained in all the legal aspects of making arrests. If suspected wrongdoers are detained, our detectives help make sure that apprehension is conducted within the law, so that the suspect can be swiftly dealt with through the criminal justice system.